Translation management

This article explains how the platform's translation system works.

INTRODUCTION

There are 3 levels of translation on the platform:

Level 1: translation of elements available by default (automatic)
Level 2: translation of items created by the administrator (manually by administrators via the dashboard)
Level 3: translation of items shared by the user (automatic)

Here's a concrete example of the different levels:

LEVEL 1

This level includes all menu, navigation and parameter elements available by default in the platform.

As an administrator, you have no control over these translations, which have been carefully done by a professional translation agency.

If, however, you notice a typo or wish to make a comment about the default translation, you can contact your Customer Success Manager by e-mail or share your feedback with him/her at your usual points of exchange.

Example of LEVEL 1 translation

User settings on the platform - French version

English version

N.B.: Any customization of the left-hand menu via the dashboard to replace default items with custom ones, or to create additional links, will require action by the administrators to display an appropriate translation. In fact, in this case, we're talking about items created by the administrator, so it's level 2 translation (controlled by administrators via the dashboard).

LEVEL 2

Administrators are responsible for translating everything that structures the platform and is not available by default.

This mainly concerns the following elements

all forms (= the entire content type structure)
articles
polls
challenges
menu items (if customized)
welcome blocks (home and department pages)

For forms and challenges, a default translation system is proposed to the administrator. If no action is taken by the administrator, an automatic translation will be proposed.

For each field where a translation can be set up, you'll find the "manage translations" option above.

This option opens a side window on the right-hand side of the screen.

N.B.: for "drop-down list", "single choice" and "multiple choice" fields, it is up to the administrator to translate the various choices offered.

In this example, you can see that my platform's default language is English. So I'll create my form in English and then, if I wish, write my own French translation. If I don't write a French translation, an automatic translation will be set up.

LEVEL 3

The translation of collaborators' answers in the forms is automatic. It is available in all the languages activated on the platform.

In this example, it is available in French and English, but not in Polish or German, for example.

Some form answers do not require translation. In this case, the administrator can disable automatic translation.

For form fields, this option is available in dashboard > content type > content form custom fields, by clicking on the three small dots at the right end of the field.

N.B.: For the title, the option is available in the content type's settings

As administrator, you can decide whether :

[Case n°1] posted content is automatically translated into the user's language (= a user who uses the platform in French will see content automatically translated into French). The user can click on the "Activate contents translation and display a button : display original text" button to see the content in its original language,

[Case 2] posted content appears in its original language (= content posted in English will appear in English regardless of the language in which the user is using the platform). The user can choose to see the translated content in his language by clicking on the "Display by default version and replace the button : display original text by a button : display translation" instead.

FAQ

How do I activate different languages on the platform?

Go to Dashboard > Accessibility and select the languages you wish to make available to your users.

Please note that this will activate the translation of the platform's default elements and a default translation for the administrator's handwritten translations. Remember to update these translations if necessary (see "LEVEL 2" above)

I've activated the platform in several languages, why do my users still only see content in their own language?

There is an option in the user settings to display content in all languages. If this option is not activated, content not posted in the user's language is automatically hidden.

Why aren't articles automatically translated?

Articles (created by administrators in the "article" section of the dashboard) must be created in each language by the administrator. There is no automatic translation for these items. To simplify matters, we suggest you create an article content type, which will obey the same rules as any other content type on the platform and will therefore benefit from automatic translation.

Why aren't surveys automatically translated?

Polls must be created in every language you wish to make available. This is a manual action on the part of the user.

N.B.: results are not aggregated across languages.

Why don't I see the "show translation" button on content I authored?

As an author, your content is visible only in the language in which it was created, both for viewing and editing, and regardless of the language of your user settings.